Silt product FAQs
General FAQs
How does it work, and what is identity verification?
First, you need to know that identity verification guarantees the existence of a real, natural person behind any process.
It proves through different identity verification methods that the user is who they claim to be. Moreover, it is very important to underline that it is required by law and prevents a person from carrying out a process in the name of another without authorization and from using false identities to commit fraud (among these, for example, impersonation, money laundering, etc.).
It proves through different identity verification methods that the user is who they claim to be. Moreover, it is very important to underline that it is required by law and prevents a person from carrying out a process in the name of another without authorization and from using false identities to commit fraud (among these, for example, impersonation, money laundering, etc.).
In which sectors is identity verification used?
Digital identity is already a reality and will sooner or later reach all industries and services: did you know that according to a Juniper Research study, digital identity industry revenues will reach $53 billion by 2026?
Our current focus is on the mobility, delivery, gig economy, online gaming, fintech, crypto, home providers and telecoms sectors, among others.
Our experience has confirmed that our client's user conversion rates in these categories after integration with Silt are substantially higher, approaching 95% successful verifications on the first attempt.
Contact us at hello@getsilt.com or schedule a demo, and we will evaluate the best option for you.
Our current focus is on the mobility, delivery, gig economy, online gaming, fintech, crypto, home providers and telecoms sectors, among others.
Our experience has confirmed that our client's user conversion rates in these categories after integration with Silt are substantially higher, approaching 95% successful verifications on the first attempt.
Contact us at hello@getsilt.com or schedule a demo, and we will evaluate the best option for you.
Which countries and languages are supported by Silt?
We are a company with a global vocation and presence, born in Barcelona. We are present in dozens of countries, mainly in Europe, Latin America and some Asian countries.
We identify more than 12,000 different documents, and our tool is available in more than 138 different languages and alphabets (including Latin, Cyrillic, Hebrew, Greek, Arabic, and Chinese). In other words: we accept documents from every country in the world.
We identify more than 12,000 different documents, and our tool is available in more than 138 different languages and alphabets (including Latin, Cyrillic, Hebrew, Greek, Arabic, and Chinese). In other words: we accept documents from every country in the world.
How can I contact Silt?
If you have any questions and want to talk to us, write to us at hello@getsilt.com: we will be very attentive to your needs.
And if you want to save time and integrate our solution into your platform, we remind you that you can access our self-onboarding .
And if you want to save time and integrate our solution into your platform, we remind you that you can access our self-onboarding .
More FAQs about Digital identity and Integration information:
What is the difference between KYC and KYB?
They are two similar but different concepts: KYC verifies the identity of the end customer (or user), while KYB verifies the company's identity. KYB is a process that can be used at the corporate level, between company and company. On the other hand, KYC is responsible for verifying the identities of a company's customers.
It is important to mention that the objective of these processes is the same: to fight fraud, ensure cybersecurity and thus prevent cyber attacks or, also, money laundering.
At Silt, we offer both solutions: KYC to verify the identity of your customers and KYB to verify companies and freelancers. Contact us: hello@getsilt.com.
It is important to mention that the objective of these processes is the same: to fight fraud, ensure cybersecurity and thus prevent cyber attacks or, also, money laundering.
At Silt, we offer both solutions: KYC to verify the identity of your customers and KYB to verify companies and freelancers. Contact us: hello@getsilt.com.
Is biometric facial recognition secure?
Biometric facial recognition systems use unique mathematical patterns to store user data.
Facial data can be anonymized and kept private to reduce the risk of unauthorized access. In addition, life activity detection technology distinguishes between real users and their facial images.
It should be added that according to Incode, facial recognition is the most recommended biometric system: it is 25 times more secure than fingerprinting.
Facial data can be anonymized and kept private to reduce the risk of unauthorized access. In addition, life activity detection technology distinguishes between real users and their facial images.
It should be added that according to Incode, facial recognition is the most recommended biometric system: it is 25 times more secure than fingerprinting.
How long does identity verification take?
Our IDaaS technology verifies the identity of users in less than 5 seconds, thanks to an artificial intelligence model trained on thousands of documents. Companies can use this service to verify new users and reauthenticate existing users' identities.
How does your identity verification technology work?
Silt is a cloud-based tool, and we work with unstructured biometric data related to videos, photos and audio to create reusable digital identities of users.
Our technology is highly advanced and detects fraud in multiple dimensions. For example, we can instantly know if the photo on a document is a printout or a screen or if the identity of the person taking the selfie does not match the identity documents. We are the ultimate solution against fraud!
Our technology is highly advanced and detects fraud in multiple dimensions. For example, we can instantly know if the photo on a document is a printout or a screen or if the identity of the person taking the selfie does not match the identity documents. We are the ultimate solution against fraud!
What regulations do you comply with?
We comply with the GDPR, the most restrictive and user-protective international legislation. It is the responsibility of our clients to ensure compliance with relevant local or industry regulations.
Where is verified user data stored?
At Silt, we must manage our customers' data ourselves. The data is stored on AWS servers with maximum security and reliability.
However, our customers can also store it on their servers or CRM if they wish to do so.
However, our customers can also store it on their servers or CRM if they wish to do so.
What happens if a user needs to be successfully verified automatically?
Although this affects less than 10% of users, there will always be some users who will be manually reviewed.
The same users will have this option available via a button in the verification process at the time of repeated failures in any of the steps. At that point, the client will have to review what happened with this user on the dashboard and determine the next step.
The same users will have this option available via a button in the verification process at the time of repeated failures in any of the steps. At that point, the client will have to review what happened with this user on the dashboard and determine the next step.
How can I contact Silt?
If you have any questions and want to talk to us, write to us at hello@getsilt.com: we will be very attentive to your needs.
And if you want to save time and integrate our solution into your platform, we remind you that you can access our self-onboarding .
And if you want to save time and integrate our solution into your platform, we remind you that you can access our self-onboarding .
Integration
How does the integration with Silt work?
Our solution is the easiest to integrate: we have integration without code or an SDK for any platform. We recommend the SDK integration, as it offers a seamless experience with an integration time of just one day, according to our customers. With it, you can start verifying users with almost no integration time or maintenance: no version management (we take care of that!) and you will always have the latest version available.
Our integration is very flexible and allows you to customize the screens and dashboard so that your corporate branding is reflected and there is no disruption to the user experience when verifying.
(And if you need it, we also offer API integration).
Our integration is very flexible and allows you to customize the screens and dashboard so that your corporate branding is reflected and there is no disruption to the user experience when verifying.
(And if you need it, we also offer API integration).
How long does it take a company to integrate with Silt?
1-2 days would be the estimated time, although we have clients that have integrated in less than one day. The steps are easy to follow, and the technical team will always be available to assist in the integration process.
Can I link my CRM with the data collected from my customers?
Yes, it is possible (and very useful). Contact our team at hello@getsilt.com, and we will evaluate the best option for such integration.